Suspended Account

i paid my account on the 25th September and my number is still inactive. i cant use my number anymore, since phoned on the 1st October, they kept saying it will be active after 1 day. still nothing yet, after 13 days of paying my account still nothing yet. The other problem that i discovered after i asked when is my next upgrade cause i took the phone in September 2013 only to find out \I took"the phone in July. i cant remember someone phoning me about the new upgrade. i need your help. i want them to email me all the documents i've signed in July for the new \""phone\"" and i want my number to be active. i cant pay for the phone that is being suspended. if not they must cancel my old contract that i know not the 1 i don't know.<br> <br> """