Suspended account

They have debited my account on 26 july making my account fully up to date, thereafter my account was suspended without any notice even though it was fully paid.. Furthermore I contacted Telkom mobile on the 1st of August at 3pm to rectify this problem. I spoke to a Mr Lindokuhle who told me that they can see payment was made and that account is up to date and that I will be restored and online within 5 hours. I further explained that 5hours were to long at wich he escalated the matter, assuring me that it would be active in 1 hour. At 7pm I was still offline, I the. Once again contacted the call centre and spoke to a very unhelpfull and rude Miss Nontokozo who told me it will only be sorted in 24working hours.

Today at 8am I once again contacted and they still cannot sort the problem