Suspended account

Telkom debited my account for an amount that was in collection on the 25th of June, and when I call the call centre they say the amount has not reflected yet. Today they decided to suspend my service. It's not my fault that they money has not reflected they have no right to suspend my service. Plus the call center agents are not helpful, the ones I spoke to were just so rude and not helpful at all. I even have proof that the money was deducted. TELKOM IS JUST SO FRUSTRATING