Suspended account

I have called the 180 number now 6 times since Friday last week trying to sort out my account that they have suspended. I made payment and according to them it has been reflecting since Monday and yet they have failed to reconnect me after numerous calls where avarage waiting time is 20min before gettinh through to anyone only to be told its being escalated. No one is able to pick up the phone and call the so called collections dep that is meant to do the reconnecting it has now been escaleted 4 times still no one bothers to reconnect me.