Suspended account

Even though there was no form of notification about this, it happened. I get that I had to make the payments and I did pay everything in full. But what I cannot understand is how there is nobody that can bypass the "automated" system to see of the payment has gone through. Now I keep hearing that it takes a minimum of 48 hours. Dear Telkom, in your mission to become more efficient, ypu are leaving behind your customers. Changing the stores so that accounts cannot be paid or even helped with there is senseless. Thanks for nothing.