Suspended account

I have never received such bad service from telkom. My account was suspended yet I made a payment. I have contacted the customer service and I get different information every time. I made payment on the 6th Jan 2018, when I call I am advised they see the payment and my account is up to date however everything is blocked. The matter was escalated to IT and my account will be updated in 24hours. I called again today where a consultant advised the payment is not reflecting . I have been to the telkom outlet and I am promised the same escalation. I don't know what to do now to have my account working again. I am really disappointed with Telkom. All I want to do now is have the account closed. I will never deal with telkom ever again