Suspended account

I upgraded my contract on the 10th of August this year at the Cape Town branch on Adderley Street, from a R499 deal to a R269 deal. All was processed and I was good to go and told that the payment for August will not be take out but moved to September meaning that I will pay twice in September. About a week after that I sent an email to the same lady that helped that day, her name is Muneebah, query the statement about the payment and I asked again if the bill for August will be moved to September and she said yes. In the first week of September I received SMSes from Telkom about an outstanding amount of R499. This came a shock because I was told that would be added to September's bill. The SMSes kept coming and because I didn't have money that time I couldn't do much. My line eventually got restricted on the 20th of September. I didn't query this because I know they will have the full payment of the two months on the 27th of September. My line is still locked and I'm not able to do anything outside Wi-Fi. I have escalated this matter to the call center and the store with now help. Yesterday after an 30 minutes conversation (which was the 5th call since the restriction and dealing yet again with an adviser who is not willing to help) I asked to speak to a manager. The call was transferred to Toni and after 30 minutes of going back and forth she told me to send an email with the proof of payment which has I did. I sent this to a email address she gave me which is ********** and this was 09:54 am. I called back and they agents transferred me to her as requested and she told me she will be sending me a correspondence email as she escalates the matter. I still haven't received anything. At around 2pm yesterday went to the Telkom store in Promenade Mall, Mitchell's Plein and spoke to Thando who made a call to the billing team and scanned my bank statement and emailed it to them as proof of payment and told me to come back after an hour. I came back after two hours (thought they might be other customers with the same issue who came before me so let me give them some time) and Thando accessed my account on her computer and she told me all is good. I told her my line is still locked and she told me to reboot my phone and give it a few minutes which I did and still nothing. This morning I sent yet again another email about this matter, this time I emailed Muneebah and after not getting any response from her I went to the store, the one in Adderley street. She told me all she can do is send another email and escalate the matter as it still shows s that the account is suspended! She gave me ref. number ********** 6 and told me to wait 3 days. Now I'm not happy at this service at all. Firstly they customer service agents where rude and politely told me that I have to wait 7-14 working days after the payment has been made because they have to allocate the payment first. Secondly when I get a manager she also just deliberately brushes me off and when I called back after sending the email she wasn't available and promised to call me back. Then on top of that I'm told my account is active when it is not. Either Thando managed to get it active again but someone suspended it again or she didn't do as she promised. Lastly I'm told this morning to wait, WAIT???!!!! I have to wait until before something. I have been without a phone for almost 3 weeks now and I'm expecting to wait again. Such appalling service from Telkom. Their "Special Social Media Forces" also have not responded, 24 hours later. Something needs to be done and now. I am not waiting any longer