Suspended Account

I purchased a (200MB PMx12) Telkom data deal from Edgars which I used for about a month. Suddenly it stopped working 2015-09-26. I contacted Telkom on 2015-09-30 via chat and phone (Telkom agent Sihle) who advised me that there was a suspension placed on the 205-09-26. Since I did not place any suspension order, I argued with Sihle that there is a problem. It eventually seemed like there was a mistaken identity issue. She said I must get a sim swap done. I disagreed since I did not cause this problem. She asked me for the ICCID Number to try to fix it and said she will call me back. I left my email address and alternative contact number with her to let me know of any progress. <br> Since I did not get a response from her, through their chat system, I got hold of another Telkom agent who told me ABSOLUTELY NOTHING was recorded or ticket issued on their side. She checked and now said that the system put a suspension order. She said there was nothing she can do about it. Apparently their system automatically closes accounts not in use for a month, I used almost 3/4 data. She said I had to get a sim swap. My question is why must I pay for someone elses mistake? I have had no internet 7 day