Suspend account with no notification

My internet just stopped working last week for no reason. After contacting Mweb for assistance they told me the problem was on Telkoms side. <br> <br> I logged a fault with Telkom who phoned me this morning stating they are cancelling the fault as the account has been suspended for non payment. <br> <br> I religiously pay my account long before the due date each month. I stated to the lady that this was impossible as I have paid up all invoices. After being kept on hold for a while she came back to say they have reactivated the line as there was an error on their side and payment was made. No apologies were made and I find it extremely unprofessional on Telkoms side to cut a line without making any contact with the account holder before to notify them that they are suspending the line. My husband and I rely heavily on our home internet for work purposes. We have had to rely on data at a huge extra expense, all due to Telkoms internal problems.<br> <br> It seems as though every three months we are experiencing issues with our internet and it always seems to be on Telkoms side<br>