Suspected ********** action by Telkom

This is a follow up on a previous review via Hellopeter. I suspect ********** action on the side of Telkom. When my Intekom email address stopped working during early part of lockdown I tried to contact Telkom to sort out the problem. After no response I then I tried the customer care department, credit control department, and a support e-mail address. Telkom did not respond to e-mails, even with a read receipt, in an attempt to cancel the account. I then tried the customer shop at Centurion Mall and no-one could assist. The shop personnel indicated that the my account information, that I receive from Telkom every month, does not exist. I have been paying R79/month since the inception of e-mails via a debit order with Telkom. Now, if the Telkom customer shop indicate that the account does not exist, who is pocketing the money? I have now decided to try the legal route to try and settle the problem.