1 reviews | Active since Aug 2011
Surreptitous and *******
Good Day, For 3/4 months I have received a billing amount of R76 under subscription services called contracts. On contacting the billing dept., this is apparently collected by Telkom on behalf of some company called Trudon. Problem is, Telkom has no contract for this suppposed agreement and there is no contract. I never entered into one. In fact I have never heard of Prudon or whatever they are called. I am now going to take back the money that I have *******ly paid to Telkom by deducting it off my bill. If Telkom wants to collect money on the behalf of some company they need to pay me the courtesy of checking that there is a contract and I agree for them to collect this money. It is presumptuous and arrogant to simply deduct for another company. This can now result in an ugly conflict situation between myself and Telkom. This type of ******* abuse cannot be left unchecked however. Telkom expects me to fix with this company, why don't they check there is a valid contract when they surreptitously and *******ly collect on their behalf?
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM102409.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM102409.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
