Surprisingly superb service!

<p>This morning both my laptop and smartphone could not connect to the internet...after checking the Telkom router, cables, switching off and back on again, etc. it was clear something was wrong on the Telkom side of the line. I called *** @+/- 08h40, selected the options related to my "internetlessness" and: in less than 3 min.s a very efficient lady attended to my call (to my disgrace, I did not make a note of her name! Sorry!!)...she got me to switch off the router while she re-created a "port" and..viola! in less than 2 minutes my problem was solved! Thanks - what a pleasant surprise, Telkom! ...they even SMSd a reff nr to me afterwards: 56CWK260516 - hopefully the lady's manager can trace whom she is and "give her a Bells!"</p>