Surprisingly good service from Telkom

I know Telkom gets terrible reviews but I am one of the few that have received good service. I cancelled my Telkom ADSL by following the steps given on the website. I immediately received a reference number by sms, followed by further sms' when the cancellation took place the following month as promised. When I received the final account I had an outstanding credit balance. I tried to phone 10210 but couldn't get to speak to an agent, so put in a request for a call-back on the website. I got a call-back the same day, gave the details, received a reference number and the refund was paid into my bank account within two days. I guess I'm one of the lucky ones but I appreciate the good service I received.