Surprised by service

I logged a fault on the Telkom android app on Sunday morning. 20 minutes later, I received a call from them requesting further information. (Yes, on Sunday, that's impressive).<br> <br> I then received an sms informing me of the progress of the fault.<br> <br> Today, a Telkom representitive stopped by to inform us that Eskom's load shedding took out 12 of the servers in our area and they are working on sorting it out.<br> <br> I am impressed with this level of personal attention.<br> <br> I just hope that the problem (intermittent connectivity and slow ADSL) can be resolved quickly.<br>