Surprised and happy to see improvement.

So I had Issues with my line, this was due to two things. One was that they messed up my order when i moved my line and the other was some rusty connector. I managed to get it solved within 5 days. I know this still seems like a lot but compared to dealing with them a year ago they have improved dramatically. I would suggest contacting them on twitter then using chat function on site and then only calling. Also it seems like the tech department is the guys you wanna talk to.