Surprise! Telkom S T E A L S more money from me!

My original hello peter complaint was pertaining to case number ***8. On 24/01/2015 I was called by Zibuyile who told me that they had finalised the investigation and will remove the f r a u d u l e n t phone contract from my profile. I asked Zibuyile when am I going to be reimbursed the money that was debited for this f r a u d u l e n t account, she said on my next invoice and gave me a case number ***5 which she had logged for the reimbur*****t. Since then I have not heard from Telkom at all. No one has provided me with feedback, and today 26/02/2016, instead of being reimbursed, I get charged for the f r a u d u l e n t contract instead!!!! Seriously I don't know how Telkom keeps its doors open with the level of incompetence that is obvious here. <br> <br> Normal average citizens do not have the cash to be sponsoring additional phone contracts!! Telkom has S T O L E N R400+ from me for a contract that I never authorized, for a phone I do not own!!<br> <br>