1 reviews | Active since Jul 2010
SURPRISE SURPRISE STILL NOT CANCELLED!
Referring to case SM193176 - Still nothing has been done re. my cancellation request I submitted almost 4 months ago! And yet debit orders are still trying to be deducted<br> History from precious HP complain which according to Telkom's response on it has been settled, which it hasn't!! No one even spoke to me regarding it? <br> <br> I am so sick of complaining about this and trying to get help from Telkom! I requested for my Telkom Mobile account to be cancelled on 5 November 2015 at the Rosebank branch as I was moving abroad on the 13th of December (thinking 5 weeks notice is fair). Filled in all the paperwork and was told a consultant will contact me to finalize my cancellation - NEVER HAPPENED! Been trying to settle this cancellation since then, have spoken to numerous client care staff over the phone, contacted Telkom via email, went back to a Telkom branch, Eric on their facebook page has been trying to assist me since December??... (See the rest on previous complaint filed).
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM193176 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM193176 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
