Surprise nice experience

I app**** yesterday for an LTE-A router and data contract. Despite long queues and holiday crowds, the experience wasn't as bad as I expected it would be.<br> <br> Lutendo was very competent with the process and all went smoothly to right at the end when she needed to activate the SIM, but the system was offline. She tried everything she could but recognised that at a point trying anything more with an offline system would just be wasting everyone's time. She assured us that she will follow up with us as soon as she was able to activate it - which she absolutely did first thing this morning. She even provided us with her email address for in case we have any further issues or in the unlikely case that she would forget to activate the SIM.<br> <br> I've always heard people have terrible experiences with Telkom no matter with which department, but this experience was quite awesome! Thank you Lutendo for changing my opinion about Telkom!