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Dylan V

1 reviews | Active since Mar 2015

18 Jul 2018, 16:33

Surprise.... My line is not cancelled

I cancelled my fixed line with Telkom at the end of Jan so that it would end at the end of Feb. In March I received an invoice which I refused to pay and I called the call center. A Waseemah Hendricks said she could see I did log to cancel my line but does not know what went wrong and asked me to complete the documentation again. I did and I sent back and I thought it was cancelled.

On the 11th April I received a sms saying I owe money and I should contact Teresa to arrange payment. I called her and she confirmed that the mistake was on Telkom's side and I need not worry as my line has been cancelled and I don't owe anything.....

Now on the 15th I receive another invoice for a large amount as if my line is still active. What the hell is going on there??????? I tried calling the call center but I do not have time to waste waiting for an available agent.

Please contact me to sort this out

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Replies (2)
DV
Dylan V's update12 Aug 2018, 19:37
Reviewer Update
Hahaha. Why did I think posting on hellopeter would make a diffrence??? You ask me for my details which I sent weeks ago but no further response. And guess what... Another Fing invoice. What more must I do????
DV
Dylan V's update14 Oct 2018, 14:35
Reviewer Update
Still no solve and I am still getting invoices. I have heard some people say you have better chances of curing AIDS or for a man to fall pregnant than to cut ties with Telkom and I now know what that means. If I do not get assistance and have this account closed and all amounts claimed to be outstanding removed, I will report Telkom to the Consumer Goods and Services Ombud (CGSO), the National Consumer Commission (NCC) or go open up a harassment case against Telkom at the South Afrivan Polices Services (SAPS) .