Support, what support?

I logged a support query with Telkom Internet support on 15/01/2015. It is almost two months later and no one has contacted me. The problem remains.<br> See the mail I receved from Telkom below...<br> <br> Dear Customer, <br> Thank you for your email dated Thu Jan 15 10:06:45 2015 with subject: <br> Telkom Internet Fault Report <br> You can reply to this mail at any time, but in any communication regarding this issue, please be sure to retain the subject as: <br> [Support #625906] <br> You can do this simply by replying to this mail, or other replies you receive regarding this issue. <br> Telkom Internet Technical Support <br> Email: [Email Removed] <br> Tel: 10210 <br> Your original message follows. <br>