Support takes to long to repair faulty line

Fault reported on Monday ref 356cwk261015 still not working.<br> Trying to run a business and clients cant contact us on Land line it is now Thursday!!!<br> <br> You need to change the way you do things clients are important and my biggest complaint is that I have been kept in the dark the whole time. There must be a way that we can rais the priority on a ticket give the client the option to pay fee if they want it resolve within 24 hours which I believe is more than acceptable. But to have to wait 3 - 6 working days to get a fault repaired is not acceptable.<br> <br> Telkom should privatize and give your technicians incentives to get more calls closed.<br> If I operated my business like you guys do I would have closed a long time ago!!!!<br>