Supplier Fault Lead to Client's Loss

After just being one month with Telkom, taking out two packages, they wrongly capture my backing details & cuts my service. After calling them & asking why this happen they cant explain, just mentioned that my account is in arrears. I then ask what is my banking details they have & then I identify that they have 11 digits, instead of 10. Ok, accepting someone just made a mistake, I ask what is the amount due & make payment direct into their account with upfront payment of amount that still need to be debited for the coming month. Then 7hours after payment has taken place I call to ask, why my service is not reconnected, they say it takes 48 working hours & its on a Friday. Asking does this mean I will hve to wait till Monday for my services to be reconnected, they just said yes. I also explain this is a fault that happened from their side & now I the paying client must suffer for their staffs mistakes.<br> <br> If this is the way going to be forward, will strongly not recommend thos type of service to my peers.