Super unhelpful

We have recently moved to a new premises and we needed Telkom to cancel our fiber line at our previous location and activate it at our new location. We have phoned them numerous times, send emails etc. They claim to have done this - but we still don't have fiber at our new location - if we phone, they say the problem is on Vumatel's side and we should phone them. If I phone Vumatel they say that the line hasn't been moved by Telkom. In the mean time we sit without fiber, and we need to run our business. Telkom and Vumatel blame each other and could not care about their clients. Supper frustrating. Vumatel promises to send a technician - makes an appointment and then never shows - 4 days in a row. I can't fix this issue as the client and Telkom and Vumatel just keeps blaming each other - no action from their side to try and help or resolve this issue.