Super slow service for super slow internet

<p>For over a week now I have had no telephone line and myou Internet has switched between non existing to so slow I can barely get onto Google. I reported the fault and phoned 2 days later. I was told to be patient they would get to it and I need to phone accounting to get a discount. point 1 I'm without Internet for over a week again, that after it was down for 2 days the previous week. everytime it rains the line goes down, so obviously they aren't fixing it correctly , just putting a band aid on. secondly , why do I need to phone accounts , you know my line is down, you know you owe me a discount. why should I waste more of my time to get my money back. this year my line has been down collectively for well over a month, yet I need to beg for my money back. and it's not just the money I pay telkom . I have subscriptions to Netflix and Xbox . subscriptions that are useless without the net. not to mention all the data I'm wasting because the Internet is down. </p>