YM
Yolanda M
1 reviews | Active since Dec 2016
21 Apr 2017, 10:24
Super Slow Mobile Data Connection
<p>I've been having trouble with extremely slow and at times, non existant mobile data connection. I called Telkom on 9 Mar requesting assistance. I since received a case number and was advised my issue would be resolved within 72 hrs. After this time had lapsed, I called again and was told that they would get back to me within 7 days and that a request had been sent to IT. No one had called to give me feedback on my case number. I've waited for the 7days to lapse, and I took initiative to call back EACH & EVERY TIME the 7 day window had expired, and at times I waited for 9 - 10 days, waiting on a promise to be called with feedback, and still nothing. It's now been 6 weeks, still waiting. No callback, No service, No connection!</p> <p> </p> <p>I'm extremely underwhelmed and disappointed by Telkoms lack of service and poor connection. You have been anything but helpful. What a dissappointment.</p>
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Replies (2)
Telkom's replyOfficial
21 Apr 2017, 13:21Good day
Thank you for making contact with us.
Please be assured that we have sent your query to the Network Team for further assistance, they will be in contact with you.
Your reference number: ***0
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply21 Apr 2017, 13:21
Official
Good day
Thank you for making contact with us.
Please be assured that we have sent your query to the Network Team for further assistance, they will be in contact with you.
Your reference number: ***0
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
YM
Yolanda M's updateReviewer Update
21 Apr 2017, 19:16No disrespect ma'am, but I've been "assured" for the past 6 weeks and counting, and am still being sung the same song about the Network Team. However, you still don't address my issue of having to call back after the expiration of the said 7days each and everytime to find out about the progress. I am told each time by your employees that I will get a follow up of the progress within 7 days - I am yet to receive such a call. Why do I have to waste my airtime following up on whether Telkom employees are doing their job or not whilst I pay R599pm for mobile data I hardly use when I'm at home because of lack of service?! Why do I need to beg you to provide me with feedback, and timeously?!
I am well aware of my reference number as I've had to recite it on several calls.
Thanks for the generic response though, you surely do go out of your way to address each customers individual complaint in your detailed response.
YM
Yolanda M's update21 Apr 2017, 19:16
Reviewer Update
No disrespect ma'am, but I've been "assured" for the past 6 weeks and counting, and am still being sung the same song about the Network Team. However, you still don't address my issue of having to call back after the expiration of the said 7days each and everytime to find out about the progress. I am told each time by your employees that I will get a follow up of the progress within 7 days - I am yet to receive such a call. Why do I have to waste my airtime following up on whether Telkom employees are doing their job or not whilst I pay R599pm for mobile data I hardly use when I'm at home because of lack of service?! Why do I need to beg you to provide me with feedback, and timeously?!
I am well aware of my reference number as I've had to recite it on several calls.
Thanks for the generic response though, you surely do go out of your way to address each customers individual complaint in your detailed response.