Super slow internet speed

Dear Telkom

Your speed and connectivity has once again dropped to the point where it will make an old dial up line look super fast (and to make matters worse, this is on your supposedly faster new fiber connection).

Currently we are paying for a service we are not getting, and on top of that, now have to rely on expensive prepaid data to get things done. If you have a problem in the Sundowner (Randburg) area, kindly fix it and make sure to refund customers for the time you were unable to provide a service. If there isn't any specific problem, kindly let your customers know, so we can can Telkom as a service provider, and go with one of the many other alternatives.

Awaiting your response (which will hopefully be somewhat more speedy than your internet...