Super slow and no internet

Please assist!! Really FRUSTRATED to say the least by now!!!!!!!

I have had n problem with my line speed the whole month now. A technician has looked at the problem and when he tested the signal it was fine-for that moment- signal has been terrible to say the least!! Technician was there 21 November.

I was called back and told the gentleman on the other end that the problem is still the same. And he spoke to the technician via conference call and told him that he can see from his side that the line drops constantly. The fault was just closed after that call and didn’t hear from anyone again. With the problem not being solved at all!!! Last night I logged another fault for the same problem. Slow internet……… And now as of this morning I have NO INTERNET!!!

Got a call from Telkom testing and checking the router with no luck. And still did not hear anything from them since this morning.

I am suppose to have a 4mb line. Please see speed test results. This is just unacceptable. See months test results in comments. I am expected to pay for services on time but I don’t even get half of what I pay for.

Fault logged wed 8 November 19:03 Telkom SA: Dear Customer, Fault 768CRK081117 has been created for Service ID 011*******Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault.

Fault logged sun 3 Dec 19:12 Telkom SA: Dear Customer, Fault 315CRK031217 has been created for Service ID 011*******. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault.