Super fast fibre connection

I was not happy by telkom adsl service, so I canceled it when I moved from the house. Unfortunately I have to go back to Telkom for fibre Internet connection in my new complex. Fibre not in open access, no possibility to go with others providers. 1st, the Telkom sales contact gave me by the complex management never answered at my emails, good start... Then I had to go in Telkom store to order my fiber connection. After few hours, order done finally, I was supposed to be contacted by Telkom within 2 or 3 days. No news from Telkom after 5 days. I called telkom, not able to give me information online, I had to go in the same store. In the store, 1 week after I placed the order, the lady told me that they are still busy working in my order! She told me they will come back to me soon. Today, after 16 days, still no feedback. I had to call again in the store: it appears that my order has been canceled, she don't know why and I never been informed... The lady escalate my problem... I hope I will have my fibre connection ready for christmas... Great job Telkom.