SUPER ****ED OFF CLIENT

RE: TELKOM & FINRITE

This year my contracts was due for and upgrade. On the 25/26 of February 2020 i app**** for the first one for the cell num ending 6086 from the Vangate Express store and collected on the 26/2/2020 my experience with the service here was excellent as I also asked the consultant to remove the old device and add the new one which was done and there was no problem i also received and updated copy of my insurance.

On the evening of 2/3/2020 my fiance and I went to the Telkom Direct store in Kenilworth Center and apply the the same device Samsung Galaxy A71 for cell number ending 5777. While Robyn Titus was processing the order the system requested to confirm my biometrics unfortunately the homeaffairs system was offline thus requiring me to return back to the store the next day. On the 3/3/2020 I went back to complete the upgrade I asked her to remove the old device and add the new one exactly as my fiance's contract is however she did she this on a whole new telkom account number (***) which was not my request as i have had *** account number since i started my telkom journey in May 2018. When i realized that i have two account numbers i contacted the call centre trying to fix what she ****ed up in my books. The first statement for acc no#*** (April 2020) was debited for R294.82 this being for pro rata from 3-31 March 2020 & April 2020. During this time I had called and spoke to numerous telkom call centre agents REQUESTING them to merge the new account number with my old as I just didnt want the new acc as i have been operating with *** for 3years. May month i received my statement for *** called the call center to ask were is the statement for *** the agent confirmed that a merge was requested and that won't be getting a statement and on the 30/5/2020 telkom happily debited my account for R3059.84 (this is for *** acc) & R152.32 (this is for ***) unfortunately this D/O failed and I had done and EFT and emailed the proof of payment to telkom asking them to allocate it accordingly. Again when called to check that the payment was received and allocated as requested it was confirmed by the call centre agents. On the 12/06/2020 i called the telkom insurance as i needed to cancel my tablet's insurance as it was upgraded by Leslie from the Kenilworth center direct store on the 17/5/2020 (done perfectly). To my dismay i found out that the insurance for device and cell # ending 5777 was canceled yet telkom was received to successful payments from me the client. At this stage i found certain things very strange and had enquired abit more from the finrite agent. I was advised that I needed to contact the telkom call center yet again and re explain my case and begged them to fix their mess and have my insurance reinstated for cell number 5777 ***). I am very upset frustrated furious ****ed at the leve of service received trying to get my insurance reinstalled asap.

CAN A SENIOR MANAGER MAKE CONTACT WITH ME TO HAVE MY ACCOUNT FIX TO THE WAY I SEE FIT. BECAUSE THE CALL CENTER AGENTS HAVE APPARENTLY MAILED ME CORRESPONDENCE YET I HAVE NEVER RECEIVED ANYTHING FROM EITHER OF THE FOLLOWING EMAIL ACCOUNTS

*** *** *** ***

The above mentioned email accounts have been mailed so many times but has never ever mailed me back giving me an update or anything regarding my telkom account.