Super bad customer service

Telkom is just the worse when it comes to customer service they just don’t give a f*** I was debited on the 13 of December which failed because I don’t get paid on this day and again on the day 20th which went through because I had funds in my account , however my line was blocked even though my date to pay Telkom is the last day of the month After numerous calls and requesting to speak to a manager I am still waiting a full 9 days later and my line is still not unblocked Telkom is quick to take money but takes forever to resolve a query and this is the second December I am going through the same thing with this useless company I have read a few review and the business does not even reply to these what a watse of energy #Blackfriday