Super Angry such poor poor poor service sies

My mom's landline has been disconnected for weeks now, i have called to check any faults and was advised that the line has been disconencted. I just called customer services on 10210 and was advised that it just shows line disconnected and was advised to call the sales line on 10213, I spoke to an agent there and she told me that all the prepaid customers has been moved to month to month rental something hence my mother's line was disconnected. i told her what kind of service is that you can disconnect someone's line without even giving them the courtesy to make them aware and inform them of such changes, my mom has been with Telkom forever and has been using that line forever and now with ignorance of not giving your customers the respect to consult them of such major changes to their lines/accounts she might have lost her number of years. this is unaccetable, you need to give my mom that respect to call her and inform her of changes to her line that she's been paying for. you cant ever do this to your customers, disconnect their lines without consulting that is insane and now she's been told she needs to go to a Telkom store and reapply for line? who told her, if i didn't call today she would have been in the dark forever, i am so angry with Telkom i can puke. call my mom and take time to tell why her line was disconnected and tell her of the changes, damn that 's the least you can do. is this how you treat senior citizens, sies man