Suffering for Telekom agents mistakes

I app**** for a business line for Polokwane but telkom sent two devices to Polokwane address, and to make matters worse, Telkom registered the two lines under Mokopane area code. I notified Telkom about the two devices and wrong area code and submitted all supporting documents, but nothing was done from 2024. Now I'm billed for the two unused devices, and the two accounts are joined to my existing account in Mokopane, and because I cannot pay it separate from the two unused devices, my business line has been suspended. I comp**** with all I was asked to do from Nov 2024, but even today Telkom has done thing. What bother me most is when I send emails to check progress, the ask for the same documents I submitted, and thereafter do nothing.