suddenly dissapeard

I app**** for a mobile contract online on the 11th of October 2017. The debit order went off the 15th of October. Telkom called and told me i will receive my mobile phone in 3 to 5 working days. Its the 1st of November already??? I called a few times to check on my order and everytime it's the same story. "I will follow up and let you know"

So suddenly today when i phoned again for the 8th time. They told me that I dont exist on their database. They cant pick up my ID nr.

I wont do business with Telkom again. They are quick to take money but cant deliver good service or the products that was requested. Please help. I need the mobile as soon as yesterday already.