Such pathetic service from Telkom

I can't believe the poor service Telkom . Just last week on the 20th I ordered the current special online and got a call later from an agent. I regret not taking down the names of the people who have been assisting me. She called me and assisted, asked me security questions and personal details. After she said that I qualify, she proceeded to ask for the rest of the details, addresses, bank account number and debit order date. She confirmed that the order was loaded and would be delivered in 3 - 5 days. I was told to have the copy of my ID and proof of address ready. I received an sms saying that my order was being prepared too. Yesterday (25 March 2019) I called to track my order. One agent just said my order was cancelled and I must find out in with the Sales department why, he gave me the number. I held for more than 20 minutes without reaching anyone, is that number even attended?? I called again the customer service number and was told I could not be helped, I must keep holding for Sales until it gets answered or go to the nearest Telkom branch. At the Waterfall branch in Rustenburg I was told that I have to bring all the documents again and they have to resubmit the application - the woman didn't even bother to take my details and check first to at least ease my frustrations! What kind of pathetic service is this? And then later I get an sms that my details were updated on the Telkom database. Are you guys for real, I mean even now as I am typing I am holding on the Sales line more than 15 minutes now!!!

I just need my information off your database, and no debit order better go off my account. I am glad I did not get tied up with Telkom at the end of the day...