Such incompetency from the sales dep!

I brought a phone it was not delivered and the funds were deducted, I called a lady by the name makhosazana Msimanga to assist me and she told me she cant track it anywhere in the system. I asked what i can do and she said there is really nothing she can do from her side.

She said i must try the online portal i asked her how to use it and she said she really doesnt know as well. Maybe i can call the customer care to help me.

I am so fed up with telkom I have been on the line with them since after 13:00pm and been transferred from department to department. On the other side i paid excess funds to my account. I realised this at the end of my contract , i have been trying to get a refund and been given a run around the whole time.