Such friendly call centre staff, but a vacant desert of delivery,

**Disclaimer: This rating does not deserve 1 star, but I could not submit without allocating it.

I called Telkom on 24 August 2017 to transfer their landline from Mossel Bay to Cape Town. We were so nicely helped by Njabulo, lovely man. It would be done on 10 - 14 days, and a technician would be in touch. It is now 16 October, a touch more than 10 - 14 days and a lot more like 46 days of total, utter and complete deathly silence.

After hearing nothing at all, we contacted Telkom after a MONTH AND A HALF. The next ''customer service provider'' Thabile, said that the previous request had been cancelled. She was not able to explain by whom and for what reason. She promised to sms a reference number within 24 hours. It seems 24 hours actually means more like 400 hours (2 weeks) and counting.

The phone number and services concerned need to be transferred and it needs to be done immediately. Currently Telkom is *****ing pensioners money by refusing to transfer a number so that it is usable, but still managing to bill for services NOT rendered.