SUCH BAD SERVICE AND NO COMMUNICATION

Our Telkom Internet line has not been working intermittently since Jan 2015. ..Every month we have about 2 weeks down time. The recent issue is that fault was logged on the 21 June 2015 (15CRZ210615). We have called Telkom frequently (almost daily) and been told that the matter has been escalated and on the 5th occasions and that our line will be up and running on the 10th July. We advised that this is unacceptable as we run 2 small businesses and require internet urgently.On Friday morning (10/07/2015) I called Telkom and inquired why my line was not working. I spoke with Joseph Matsso who spoke to his manager and escalated the matter and assured me that a technician would come to our house to sort out the problem. This is the 5th time we have been told this. By 15h30 no Technician had arrived. I called again and spoke to Thulano Sibiya. He tried his best tried calling the technical manger and technician but no one was answering the phone so he could not assist me and suggested I call again tomorrow. It is now Sat evening 19h25 and we still do not have internet and no connect from Telkom. Wow what does one need to do for any service.