1 reviews | Active since Jun 2017

14 Jun 2017, 09:49

Such a struggle !

<p>Me and my fiance have been trying to cancel a line since February. We go in to the shop and they tell us they cancel it. At the end of the month we get another account . We went in again and they told us that they are putting in a dispute. End of the month comes and with it another bill added to the previous amount. We went in again and they told us that they are emailing the head offices again and will phone us the next day to ensure that it is cancelled. We received no phone call and are assuming we are going to need to go back end of the month again... this is not only wasting time and petrol...but it is making my fiances name bad as it looks like we are not paying our bills.</p>

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Replies (3)
Telkom
Telkom's reply15 Jun 2017, 07:10
Official

HI mienx-i-dreyer

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected number and ID number for the registered account holder when possible. Please use the following e-mail address to relay the requested details: Email: *** should you choose to e-mail, alternatively please reply to this private message.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

's update18 Jun 2017, 16:04
Reviewer Update

Good day.

As requested on a reply per my complaint on Hello Peter,

ID Number : *** 082
Affected Number: ***
Telkom account number : ***
Dispute nr : ***5

We have been trying to cancel this since 12/02/2017. We are still being billed for this account and have been at Centurion Mall end of every month since. The fist person that helped us was Maggie. The last person to help us was Mulayo.

Please phone me on ***.

Regards
F. Snyman

's update13 Jul 2017, 14:35
Reviewer Update

STILL NO FEEDBACK ?????? STILL GETTING BILLS ????