Such a Pathetic Institution

<p>Want ADSL / Fibre... Nice deal running in March...</p> <p> </p> <p>Well I app****, Did vetting, approved, instalation confirmed... and guess what nothing happened...</p> <p> </p> <p>So i speak to 2 agents today 1. Sizwe...then i get put through to 2. Triselda... Here is the chat from this morning were after the agent just disconneted fromt he chat... O and please do not tell me it was a bad connection...</p> <p> </p> <p>8:17:10 AM You: Hi, Hope you are well, i just want to find out the status "ETA" of installation on our Internet set up<br />8:19:32 AM Agent 2 Thank you<br />8:19:40 AM Agent 2 What did you request for?<br />8:21:06 AM You: It was the special that is currently running - DSL or Fibre - 4mb ADSL<br />8:22:30 AM Agent 2 Did you apply online?<br />8:23:13 AM You: yes - pre-vetting done - follow up call done more than a week ago<br />8:23:53 AM Agent 2 Okay there is no pending order on our system<br />8:24:01 AM You: all details and debit order details confirmed etc... Only installation outstanding - I also did not get a sms with a reference as the agent advised</p> <p>8:24:17 AM Agent 2 When did you place the order?<br />8:24:55 AM You: I think it was around 6 to 10 March<br />8:25:14 AM You: Last call with the agents was 24 March 2017<br />8:25:27 AM You: last sms also recieved then at +- 11:27<br />8:25:29 AM Agent 2 Your order has not been updated on our systemn, did you apply for the ADSL promo or Fibre?</p> <p>8:29:00 AM You: As per the agent there is no fibre and thus i was going onto ADSL<br />8:29:43 AM Agent 2 Okay i see that you still got an outstanding balance on your account 132.94<br />8:30:12 AM You: Seriously - I do not have any accounts with Telkom<br />8:30:40 AM Agent 2 It was due on the 2011-03-28<br />8:31:34 AM You: I think the last landline i had was many moons ago - 0....... if i am not mistaken<br />8:31:47 AM You: plus that was paid in full and closed at the time<br />8:31:57 AM Agent 2 Yes that is the correct numbe</p> <p> </p> <p>Like in seriously...</p> <p>1. How do you not know what i app**** for </p> <p>2. It is impossible that i have an outstanding ammount - I know for a fact that was paid</p> <p>3. Were do i find records and POP for 2011</p> <p>4. When is the instalation ?</p> <p> </p> <p>So if you cannot answer my question i suggest we call it quits because i am not going to sit with your pathetic service every month if this is how it starts..</p> <p> </p> <p>Further do not dare debit my account..</p>