such a disappointment

<p>on monday 15th May i got home to find i had no internet connection. when i called telkom i was told that because i had upgraded my package my router needed to be reconfigured. the consultant i spoke to advised me that it would be reconfigured then and there and that they would call me back immediately to complete the setting up of modem. till now nobody has called me back. i tried calling back later the same night and there was no answer. the next day i tried to call them again. i made 6 phone calls which in total worked out to 4 hours holding time with nobody picking up and me not having any internet access which is a problem for me as i work from home. i even tried the online chat option but no one from telkom came online to repsond. i called telkom today and eventually got through only to be told that they had a power outage yesterday and could not receive any calls. yet they didnt bother to put a voice message on their system so that when people call in they can be told there is a power outage. instead people phone in and wait forever for a consultant to answer afraid that if they put down they will miss their spot in the queue. hence me waiting for hours on the phone wasting my airtime!!! when asked the question about why nobody had ever called me back all i get is an apology. not that they will look into it or investigate. nothing!! they are so quick to take your money every month or cut you off for non payment, but when the time comes for them to assist its a nightmare. if they had put a notice up to say they were out of service i wouldnt have wasted time being on hold. even more so the fact that they promise to sort something out and call you back and then dont, is completely disgusting! they obviously dont care about their clients. they are in a call centre and cannot be touched! and its not their problem if the clients are sitting with a situation that needs to be sorted out. because of telkom i have lost 2 nights of work time, i dont even know how much airtime from calling them continuously. and not to mention my personal time being wasted while holding for someone to answer. </p>