Substandard Service

<p>Dear Telkom</p> <p> </p> <p><br />I was so interesting in signing up with you guys for a line installation but your technician never pitched up and when I inquired about it every time a different excuse. So ended up having to cancel the installation as it seemed it would have been a complex installation anyways due to lack of infrastructure. Now here lies the I paid a deposit of 700 rands and I want it back. I have phoned on numerous occasion and received to no help and empty promises. I had to travel a considerable distance to go to Telkom in Walmer to inquire about it. The first time I went there they said a request for the refund was never lodged so the guy decided to lodge it right there and then. He said it should take a week or two for the cash to be sent to the shop so he will phone me when it it is there. After three weeks I went there and they checked whats happening, they said they still haven't received anything! Two weeks later I went there only for them to tell me the request was done incorrectly now that is when I exercised extreme constraints as that means if I did not come in they would never have picked it up! The next time I went there they said that they are escalating it. *** now that is when I was ****ed, the manager said they would contact me; they even took down my cell number. Till now no contact. As such, you leave me no option but to take this matter to ICASA as clearly, you have no regard for your consumers!</p>