TN
Thabo N

1 reviews | Active since May 2015

07 Sept 2016, 15:23

Subservice

<p>I had a fault on my line and it was fixed mid-month, towards the end of the month, apparently i had reached my Cap of 20gigs,</p> <p> </p> <p>I called to ask for a report giving me a break down of IP addresses etc and to date i have not received anything</p> <p> </p> <p>My arguement is in full months i have never reached my CAP limit and all of a sudden in a month where i have wifi for half a month, i exceed my CAP.</p> <p> </p> <p>Surely as the user i should be able to see how my wifi was used.</p> <p> </p> <p>This has left such a sour taste in my mouth and i am considering switching internet providers in all my residences</p>

0
Replies (3)
Telkom
Telkom's reply08 Sept 2016, 08:44
Official

Hello bwoss101

Please see our email sent with regard to your query.

Regards

Noleen

Telkom Social Media Team.

Best regards,

TN
Thabo N's update08 Sept 2016, 08:52
Reviewer Update

please send me your email address as i have tried this abuse route but i was unsuccessful, i am willing to forward you all communications i received from your specialist Tandiswa.

I even asked her to call me so we can resolve the issue, she didnt do so hence we are here

TN
Thabo N's update08 Sept 2016, 08:55
Reviewer Update

We went back and forth and she could not provide me with an exhaustive break down i wanted, like i said please give me an email i can send the communications to.

So you can see what im trying to say