Subscriptions Charges

I have been a loyal Telkom customer since 2016 and have not previously encountered any issues. However, around July last year, subscription charges began appearing on my account without my consent.

Last month, I contacted Telkom to enquire about these charges and was informed that there were two active subscriptions linked to my account—both of which I was unaware of. I was assured at the time that these subscriptions had been cancelled. However, to my surprise, the charges have continued. This situation raises concerns about transparency and customer consent, as it appears that customers may be subjected to recurring charges without proper authorization.