SUBSCRIPTION SERVICE

Good day<br> I sign an agreement with Telkom, for a land line and internet for the package of R499 per month my first account was in March 2015 Tel number *** suddenly I received an account and the subscription Service change from R499 - R992.37 for Sep 2015. My husband lock a call with them on 9 October they gave him a reverence and said we need to wait they will contact us, but we need to pay the account.:From: Kritzinger, R. (Riaan)Sent: Friday, October 09, 2015 12:20 PM,To: Ina Kritzinger, Subject: Telkom, ref. no ***2 . <br> My next account for Oct 2015 they ask me R693.86 for the subscription service. I phone the last week, they said to me no they do not have an answer for me. I must wait they phone back, I phone today, speak to Palisa, she was telling me that I need to wait, they will phone us. That is not on I ask her what is there service agreement, she just keep on saying she can not assist, and also mention that we need to pay the account, if not they will cut the line, and they have a back lock.That is not what I need to hear from them I need to know what is going on my account, and I cannot keep on paying with no result from