Subscription REFUSED TO BE CANCELLED

I have pleaded with Telkom for months now to stop my account. I had a 24 month comtract which expired and decided not to extend it.

I have been to the shops where i was told it must be cancelled online, when i go online i have no account loaded . Every month i see a debit om my account and now Today I WAS TRIPLE DEBITED as if im in areears. This is honestly unacceptable. I have called numerous times and tried all avenues. this is **************** and Telkom outright refuses to assist and rectify this. SUCH CAN NOT BE ACCEPTED AS IM GETTING FURTHER CHARGES and penalties due to this.