subscription issues..... clearly tomorrow does not start today as they say

@Telkom can i get my line activated as your reasons of suspending my account are unclear

i took a new smart-broadband 60gb contract on the 19/01/2020 came back before the 7 days cooling off period ended at the store near me and advised them that i would like to have an unlimited package as I think the 60gb will be small for me, I was advise that i should come back on the 3rd of Feb where they will upgraded my package to the smart-broadband unlimited all hours on the same date and showed me confirmation of change of package and i double checked it when I got home by checking my balance and it displayed the unlimited package. fast-forward to yesterday where i got an sms around about 5pm that my subscription has been suspended. i contacted the contact center where i asked question about my contract details, see below questions that i asked a consultant that goes by the name of Gugu Mkatshwa

- what package do i have? ( she confirmed that i have an unlimited package) -when is my debit date? ( she confirmed that its in the 20th of each month) -why then is my package suspended because i did not miss any payment as my debit date is on the 20th of each month and today is the 18th if Feb,she asked to put me on hold, where i was on hold for more than 30 min just for her to advise me that her TL by the name of Nqobole Thusing advised her that its a system issue and i should pay 50% of my installment for it to be activated. the question that i have is that when i signed a contract i was advise verbally and in writing by Telkom that this is a 24 months contract with your debit order being the 20th, if i would fail to make any payment on the 20th i will expect Telkom to take feather actions so why should i pay 50% of my installment for them to activate my account?

a big concert again is that the TL did not even bother to take the call as the consultant had advised her of the nature of this complex query.

when requesting to speak to a senior manager as the TL sow it fit that an agent can handle such a complex query and did not see the need of urgency to resolve my query i was advise that Hurrison Malina & Tumi Mhlakudi the senior/floor manager where not around to take my call

we customers are the forefront of the business for it to be successful but if you cant take us series that will be the fall of a big empire, where is customer centricity?

currently im out of service due to my suspended account not because of an unsuccessful debit order but because of Telkom, im loosing business and a lot. im suffering due to Telkom's incompetency