SUBSCRIPTION FEE CHARGED FOR INTERRUPTED LINES

Our lines have not been working since mid January 2016. We reported the lines on the 27/01/2016 of which we received corresondence after 3 days with the following reference numbers: *** Ref:-31CRZ300116; *** Ref:-71CRK300116; *** Ref:-183CRZ111215; *** Ref:-36CRZ300116;*** Ref:-37CRZ300116;*** REf:-76CRK300116; *** Ref:-40CRZ300116; *** Ref:-78CRK300116; *** Ref:-44CRZ300116. On the 02/02/2016 we received smses from Telkom indicating that due to repeated cable incidents in our area, they have decided to offer us an alternative solution. Nothing happened after that. On the 22, 23, 25,/02/2016 the same sms was sent to us again and again however no actions were taken from Telkom. 17 March 2016 smses of the same references of 30/01/2016 were sent again. This is how Telkom shows its outstanding service to its clients. During this time, no invoices were issued to us. 29/02/2016 an sms was sent that we owe Telkom R7092.37 and the amount is to be paid within 48 hours. We have not had any telephones since mid January, so what are we paying for. As we speak Telkom has sent us a letter of demand. Now all lines are suspended.