Subscribe with Telkom, Subscribe to be a ***** victim

I took out a contract or subscription with Telkom in 2018 October and unfortunately lost my phone the following month and because it was uninsured, I took out another contract or subscription for a similar phone in November 2018. In between the time taking out the subscription and contracting ending, I have had extremely poor service from Telkom (example, for a good year I struggled to get someone to send me an invoice every month until I was forced to register online to be able to access that information myself).

Two years later, I even had a reminder to cancel my contracts on time and I kept getting emails saying the cancellation is being processed but Telkom did not cancel my contracts and attempted to charge me for "month-to-month". Initially I queried why I owed R943 when I had cancelled my contracts and I was advised I only successfully cancelled one contract and the other moved to "month-to-month" and weirdly enough for 3 months I was charged R943 for a Sim that was suspended (I could not use it). When I queried, I have my ID number via Twitter and this lady confirmed all I owed R943 and upon paying it, that contract will also be cancelled, services provided for those month and I will be on prepaid.

A month after paying I am now getting messages that I owe R304, when I query that and why the Sim has not been suspended and all my data and minutes loaded, I am told the Sim is now cancelled and I owe R304 (R101 being what I owe them and R203 a rejection charge) for a contract the first consultant told me was successfully cancelled. Since when does a subscription charge a rejection fee or interest, even my vehicle finance or bond won't charge a rejection fee - your bank may but not the finance company so what right does Telkom have to charge a fee, exorbitant one at that.

Telkom has gone as far as listing me as a default payer on credit bureau, affecting my credit score all because essentially Telkom tries to milk their customers for every cent beyond their contract terms. Telkom has ********** tendencies.

PS: I wouldn't have given a star if I had the option to because they don't deserve that.