Subject: Telkom Refuses to Cancel Expired Contract While Continuing Unauthorised Billing and Attorney Threats

I have been attempting to cancel my Telkom contract since 2025, yet Telkom has continuously failed and refused to process the cancellation while continuing to bill me for a service I no longer use.

Every time I contact customer service, I am told they cannot assist with cancellations and I am transferred to the cancellations department. The calls either go unanswered, ring endlessly, or are disconnected. Calling the cancellation department directly is equally useless, as nobody answers. However, if you wish to sign up for a new contract, Telkom has no problem contacting customers immediately and repeatedly.

Between 4 and 6 February 2026, I specifically asked Telkom consultants how to cancel this contract, as it had already expired in 2025 and was supposedly on a month-to-month basis. I was explicitly told that stopping the debit order would result in the contract being cancelled. Acting on Telkom’s own instructions, I cancelled the debit order.

Instead of cancelling the contract, Telkom proceeded to debit my bank account through a point-of-sale transaction without my authorisation. This is completely unacceptable.

On 26 March 2026, I contacted Telkom again and spoke to Hlengiwe (Call ***). After a lengthy discussion, she apologised for the incorrect information previously provided by Telkom consultants and confirmed that the contract had finally been cancelled.

Despite this assurance, Telkom continues billing me and even issued an April invoice for a SIM card I have not used since 2025. I reversed the latest debit order because I had been assured the account was cancelled, only to now start receiving messages from attorneys demanding payment for a contract that Telkom has repeatedly failed to cancel despite numerous requests.

This entire situation is unacceptable, *********, and appears designed to make cancellation deliberately difficult while continuing to extract money from customers long after contracts have expired.

I am demanding that Telkom immediately:

Cancel this contract with immediate effect; Stop all billing and collection activity; Reverse all charges billed after my cancellation requests; Provide written confirmation that the account has been permanently closed.

If this matter is not resolved urgently, I will have no choice but to escalate it further with the relevant consumer protection and regulatory bodies.