Stupid service provider - Telkom

I’m trying to active something as simple as the sms service on my account and I was on the phone for more that an hour yesterday only to be told that the people who can assist work office hours. Today I tried to call them and after holding for more than 45 min, someone picks up to Willis I explain my story and she just hung up without saying anything, I dialed again and after holding for another 30 minutes someone picks up only to tell me that I need to call 10210 option 1 - 1, guess what, that send me back to the self service option that I tried more than once yesterday already. Why is is so hard to work with Telkom, what happened to customer service effeciency, this is frustrating, I’ve been trying for two 2 to activate my card from my insurance without success because Telkom is so stupid.